Project aftercare

Ongoing support, preventive maintenance and valuable, targeted knowledge transfer.

Involvement that exceeds the delivery of your customized project.

At Euricom, we understand that every project evolves, even after delivery. That's why we offer a flexible aftercare program that is tailored to your specific needs and environment. This is how we build long-term collaborations that promote both efficiency and trust.

Our services include

Support
We provide technical support to users and quickly resolve any issues that arise during the use of new software or systems. Our third-line support is ready to tackle more complex issues, offering a strong safety net after the launch.
Maintenance
Regular updates and proactive maintenance ensure that your software remains reliable, secure and performing. We remove bugs, improve performance, and incorporate enhancements that arise from changing business needs, so that the software stays up to date and grows with your organization's growth.
Knowledge transfer
We provide in-depth training and documentation to ensure that your team can work smoothly with the new systems. This way, employees receive the necessary knowledge and skills to support the application independently and can act as first-line support within the organization.
Scaling and expansion
For a larger project expansion, we are on standby to strengthen the team with experienced consultants who are familiar with your organization and the specific details of the original project. This ensures smooth scaling without any ramp-up time, allowing the team to efficiently respond to new requirements or additional workload. In this way, the knowledge level and consistency within your project team are maintained.

Way of working

Managed
Consultants

Our managed consultants integrate seamlessly with your team(s) and apply their expertise to exceed your project goals, while being closely monitored by our Practice Managers. They work proactively, meaning we don’t wait for you to signal a problem before taking action. We spot obstacles ourselves, ensuring they are eliminated immediately.

Managed
‍Teams

Need more support? Our carefully assembled and dedicated managed teams work under the continuous supervision and coaching of our Practice Managers. This ensures the streamlined execution of your projects, with efficiency and quality maintained throughout.

Managed
‍Projects

We also offer fully managed projects, where we provide follow-up and support from concept to delivery. With regular updates and transparent communication supervised by our Practice Managers, we ensure that you, as a customer, are always aware of progress and that the right people are always deployed in the right place.